Monitoring Entities

Quality of Experience monitoring has been divided into the following new categories:

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Service QoE: Monitors Calls and Voice Quality for both SBC and Teams calls made by M365 tenant users separately for each deployed service.

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Customer QoE: Monitors Calls and Voice Quality for both SBC and Teams calls made by M365 tenant users separately for each customer (aggregated for all services deployed for the customer).

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Teams QoE: Monitors Calls and Voice Quality for all Teams to SBC and Teams-to-Teams calls made by M365 tenant users.

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SIP Connection QoE: Monitors all SBC calls and Voice Quality for all deployed services traversing SBC devices including both AudioCodes-managed devices and Enterprise-managed devices (Hybrid entities). The Service is accounted for as a separate reporting SIP entity based on the SIP Connection IP Group or Tenant Id.

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AD User Locations: Monitors Calls and Voice Quality for both SBC and Teams calls made by M365 tenant users according to the users Active Directory location.

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Calls List: Retrieves SBC and Teams calls made by M365 customer users.

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For each of the above entities data is aggregated separately for Teams and SBC calls.

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Teams Calls are retrieved when connection to the Microsoft Teams Subscription service is configured in the Onboarding or the M365 Configuration screen in the Service portal.